How do I purchase a COVID-19 Protection Package?
You can purchase XCover’s COVID-19 Protection Package when you’re buying your tickets on airmalta.com. When you’re purchasing protection, you’ll be able to see the benefits of each type of protection and read the policy wording. After purchase, you can view your policy wording any time by logging in to your XCover Account.
What am I covered for?
Depending on your level of protection, your trip costs may be covered if you have to cancel, interrupt or cut short your trip because you or a close relative become sick or injured, including with COVID-19.
Emergency medical expenses while you’re travelling may also be included alongside protection for your baggage and electronics. For specific details about your policy, please log in to your XCover Account to see what’s covered.
What’s not covered?
In most countries, our policies don't cover pre-existing illnesses. You also won’t be covered if you choose not to fly or change your mind on your flights. Instead, check your flight confirmation for instructions on how to amend your itinerary.
For specific details about your policy, please log in to your XCover Account to see what’s covered.
Is COVID-19 covered?
While the coverage differs from country to country and your level of protection, this policy may cover you if you fall ill with COVID-19 and can’t travel, or if your trip is cut short due to a positive COVID-19 test. For specific details about your policy, please log in to your XCover Account to see what’s covered.
Is there an excess or deductible?
Depending on your country and the type of claim, there may be a small excess or deductible applicable when making a claim.
To find out more, you can view your policy wording in your XCover Account.
Who is covered by a COVID-19 Protection Package bought on airmalta.com?
XCover Protection covers any travellers that are listed on your booking at the time of purchase. Once your protection is booked and active, we are unable to add extra travellers to it. For more information about your coverage, you can view your protection wording at any time by logging in to your XCover Account with the email that you used to book your flight.
Where can I find my COVID-19 Protection Package documents?
To view your documents, wording and invoice, you first need to log in to your XCover Account. If this is your first time logging in to your XCover Account, you first need to find the confirmation email from XCover.com and click the link to set up your XCover Account. Make sure you check your spam folder if you can’t find your confirmation email in your inbox. Once you have set up your XCover Account, you can view your documents and start a claim. These documents will not be sent via email.
How do I make a change, cancel or get a refund for my COVID-19 Protection Package?
Depending on your level of protection, you may be able to change, cancel or check if you are eligible for a refund within your XCover Account.
Who do I contact if I have a medical emergency?
If your coverage includes emergency assistance or other medical cover, you can contact your dedicated 24/7 medical assistance service, XCover Assist, which is available in multiple languages. You can find the emergency phone number in the policy wording in your XCover Account.
How do I make a claim?
The XCover claims process is quick and hassle-free, with payment or reimbursement for approved claims processed instantly. XCover aims to complete
95% of claims within 3 days of claim filing, so keep a close eye on your emails to ensure there’s no delay. Visit xcover.com/claim to get started.
What documents do I need to make a claim?
All bookings need to be cancelled immediately after you or your travel companion are diagnosed with an illness that prevents you from travelling. To process your claim we will ask you for these documents:
● Original booking invoice/s showing the dates of your trip, the amount you paid and the name/s of travellers.
● If you need to cut your trip short, the booking invoice needs to show the correct dates and any change fees paid.
● If your original travel service was cancelled and you received a voucher from the airline or other provider, we will ask for the emails or other documentation.
● No-show letter - you can obtain a no-show letter from Air Malta confirming you did not use the booking and if any refund or credit note was given.
● If your original booking was cancelled, please provide the new booking invoice showing the dates of your trip, the amount you paid and the name/s of travellers.