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As part of our stated commitment to ensure Health and Safety for our passengers, we have made a few changes to your travel experience. During these unprecedented times we have reviewed our processes and upgraded cleaning measures to protect you and your loved ones.
We have been working with industry partners and following best practice guidance to ensure the highest standards of health and safety, not only onboard but throughout the customer journey. Following is a list of changes and recommendations to keep you safe from the time you enter the airport, whilst onboard and upon arrival at your destination.
We are doing our utmost so that you can travel safely without having to worry. You can find out here about the special measures Air Malta has put into effect to protect you and your fellow passengers.
Important Information about the compulsory wearing of masks
Customers must ensure they check the latest travel requirements, advisories and restrictions of the countries and airports they are travelling to, as these maybe subject to change.
Customers must ensure they have a sufficient number of face mask/s for the entire journey. Face masks should be changed after 4 hours of use, unless otherwise indicated by the mask manufacturer. Anyone feeling unwell should NOT travel to the airport.
Customers are requested to check the following links, https://reopen.europa.eu/en (if you’re travelling to the EU) and https://www.gov.uk/uk-border-control (if you’re travelling to the UK) for the latest requirements and updates before travelling.
Travel insurance is always recommended.
It is a requirement for all guests travelling to Austria, France, Germany and The Netherlands to electronically fill the Airmalta Contact Tracing Declaration Form prior to checking-in for any Air Malta flight. This electronic form must be shown at the check-in/boarding gate prior to boarding the aircraft. Passengers who have not completed the health declaration form may be refused boarding.
All passengers travelling to Malta must complete the EU digital Passenger Locator Form.
Follow all airport communication and policies as instructed.
Staff at Malta International Airport will be wearing masks and following Health and Safety standards mandated by Maltese Authorities.
You may be asked to undertake a basic health assessment such as temperature screening and provide details of your travel itinerary. At Malta International Airport, if your body temperature exceeds 37.2 degrees Celsius, you will be interviewed by the Public Health Authorities and may be asked to leave the airport.
Malta International Airport (MIA) has introduced new signage and floor markings to help you find your way around the terminal, whilst keeping safe distances. New technologies such as thermal screening and agglomeration detection are also in place.
Please ensure to remove lithium batteries, valuables and dangerous goods from all checked in luggage.
There are no changes to current procedures for pets in cabin and musical instruments.
Business class passengers and Diamond Card holders are advised that MIA’s La Valette lounge will be operating in line with social distancing recommendations, and that lounge availability may not be guaranteed.
Where possible, online check-in is recommended. Make sure that you fill all mandatory forms before.
It is obligatory in many airports to wear face masks at all times. If you cannot wear a face mask because of medical reasons, you will need to present a signed medical certificate from your physician.
Hand baggage may now be checked in free of charge. Only laptop bags, hand bags and baby bags are guaranteed on board, other hand baggage will be restricted.
Arrive at the airport a minimum of 2.5 hours prior to the flight’s scheduled departure time. Be aware that only travellers maybe allowed inside Airport terminals.
Follow general hygiene etiquette and ensure social distancing. Use hand sanitiser where available. Personal sanitiser gels can be taken onboard, however they must not exceed 100ml when passing through Security.
Follow the instructions given by the Air Malta representatives at the gate at all times.
Ensure that the Health Declaration form is completed. This must be presented prior to boarding.
Use of hand sanitisers is recommended. These can be found across the airport terminal.
Ensure that face masks are worn at all times. Passengers will not be allowed to board without a face-mask. Children under 3 and passengers suffering from breathing difficulties are exempt. Gate staff and crew must be notified.
Face visors are not allowed as a substitute of face masks. Any type of face mask with a valve is not acceptable
Non-compliance to wearing masks onboard the aircraft may also result in a fine in the same way as applied in public places.
If you cannot wear a face mask because of medical reasons, you will need to present a signed medical certificate from your physician. Customers who do not provide a signed certificate will not be taken on board.
Sanitising wipes and face masks are available on-board. Please ask a member of the cabin crew to provide you with a kit should you so require.
Ensure social distancing at all times and follow general hygiene etiquette. Boarding will be undertaken by zones, Business Class passengers will be boarded last.
Cabin crew will wear masks throughout the flights.
Pay particular attention to our revised pre-flight safety demonstration. Any face masks must be removed in the case of an emergency involving the use of oxygen. Once seated, do not switch your pre-allocated seat.
Air Malta aircraft make use of HEPA (High-efficiency Particulate Arrestor) filters which remove particles including bacteria and virus clusters. The efficiency of the aircraft’s air conditioning HEPA filters is at least 99.97% at 0.3 Micron. The cabin conditioning air enters at the top of the cabin and travels vertically downwards to leave at floor level and is designed to prevent longitudinal airflow within the cabin. This air filtration system is also used in hospitals.
Follow general hygiene etiquette
No queuing is allowed for the use of lavatories. In line with safety recommendations, Economy Class passengers may only make use of the rear aircraft lavatories.
Pre-packed food and selected drinks will be available for sale on board. Items on sale can be found in our inflight magazine, Il-Bizzilla. Only credit card payments will be accepted.
Il-Bizzilla magazine will be provided onboard. Please pick up a complimentary new copy of the magazine upon boarding the aircraft. Feel free to take it with you after the flight. Copies of used magazines left onboard will be recycled.
Has your flight been cancelled due to COVID-19?
Air Malta would like to thank you for your loyalty and as a token of our appreciation we would like to advise that we can offer you the flexibility to fly with us again when you’re ready.
If your reservation was booked through a third party, such as a Travel Agency, please contact your Travel Agency directly who will assist you further.