Q - How do I request mileage credit that hasn't been applied to my account?
A – To request mileage credit that has not been applied to your account, please forward the relevant documentation to the Flypass Unit for processing.
Q - How long should I wait before I request my retroactive credit?
A - You should wait a minimum of 15 days from the completion date of your trip. For retroactive credit transactions with other partners, please allow a minimum of 60 days from the transaction. Any request for mileage not credited to your account must be requested within 12 months of the activity. Kindly note that flight activity prior to your enrolment date is not eligible for mileage credit.
Q - Once I request the mileage credit, how long will it take to be applied to my account?
A – Please allow up to 45 working days for KMiles to be posted to your account.