Q - Do I need an award certificate before booking a reservation?
A - No. For your convenience we do not issue paper award certificates for Flypass Travel Awards.
Q – For how long is my award valid?
A - Once ticketed, you will have one month from the date of ticketing in which to travel, unless expressly stated otherwise.
Q - Can I claim an award for someone else?
A - Yes. You may designate an immediate relative when claiming an award.
Q - What can I do if I claim an award and am not subsequently able to use it?
A - Once ticketed, you will have one month from the date of ticketing in which to travel, unless expressly stated otherwise. Flypass KMiles can be reinstated for unused and unexpired award tickets upon due return of the ticket and upon payment of a processing fee accordingly.