Privacy Policy
AIR MALTA & Your Privacy
AIR MALTA web-based services are brought to you by Malta's national carrier. We have built our business on the strength of the quality of our service and we therefore feel responsible for ensuring that the privacy of our users is appropriately protected at all times.
In setting up our privacy policy, our goal was to comply with internationally respected standards such as those established by the Council of Europe's Convention on data protection (1981) as well as the EU Data Protection Directive (EU/46/95). In complying with these standards, AIR MALTA pledges our customers to collect only that personal information that we require for the technical and commercial operation of our activities to inform you when we collect personal information to inform you of the specific purpose for collecting this information not later than the moment of collection to use your personal information fairly and lawfully for the specified purposes and only for these purposes to give you access to your personal information kept by AIR MALTA to keep your personal information secure using both technical and organisational measures not to pass on your personal information to anybody unless you have specifically consented that we can so communicate your information. We will only store your personal information for the length of time required for the purpose for which it is collected.
Privacy & Personal Information
Personal information is defined as being any information which can be linked to an identified or identifiable individual. Quite simply, if any information can be linked to you it becomes personal information and we therefore take great care when collecting and processing such information in order to protect the privacy of our users.
Anonymity
When you visit AIR MALTA you may use many services without telling us who you are. Thus, unless you request a service that requires your personal details, you may use our services anonymously. However we may place a cookie on your PC to enable us to keep statistical track of our audience and build trends on usage. More details on how we use cookies can be found in this document.
Collecting your Personal Information
When you register, and in any visit subsequent to registration, we collect your information in two main ways: by asking you directly when you wish to use certain services e.g. e-mail. During the registration process we require you to complete certain fields, request that you complete other fields and ask you to select a username and password so that we have sufficient minimum information necessary to provide our services to you; by tracking your visit to our site and your preferences when accessing various parts (e.g. if you access our business travel or Winter sports sections we can reasonably assume that you are interested in such subjects). By learning more about your preferences we can better customise your use of our services as well as provide direct advertising of products and services in which you may be interested. One way of tracking your visits is through the use of "cookies" about which you may find more details below.
Fair and Lawful Purposes for Collecting your Information
We collect your personal information for four main purposes:
Operational - in order to be able to provide the right service you require which may depend on the hardware & software installed in your home or office
Selective information channelling - in order to know which news or other information you prefer to read first, thus saving you time Direct marketing and advertising - bringing you information about products and services which may be of interest to you. Enable you to participate in special offers, contests/competition.
Using your Information
AIR MALTA uses your personal information to:
- Select the news and information which it knows you are normally interested in so that this will appear first next time you log on
- Know your preferences and direct advertising for products and services in which you may be interested. We do this by deciding which advertising banners and displays you get to see by sending you e-mails about a specific offer. In this way we can support the services we offer you without revealing your personal information to those suppliers who may wish to promote their products and services. This means that we do NOT need to give your personal information to suppliers and sponsors. Instead they tell us what they wish to promote and the categories of people they would like to reach and then only WE (i.e. AIR MALTA) know whom we need to target. Thus, AIR MALTA acts as a middleman between the advertiser and you the customer. For example, an advertiser tells us that he/she wishes to reach an audience of males over 25 interested in winter sports clothing and if you have previously displayed interest in winter sports travel we will decide to forward such advertising to you and not to your neighbour who is probably much more interested in receiving information about travel books.
- With your permission we may share the information that you provide to us with selected third parties, primarily our advertisers and sponsors. You may opt-in of such sharing of information at the time of registration or later. If you opt-in to have such information shared at the time of registration, you will be able to opt-out any time thereafter.
- From time to time we may run contests on our site in which we ask participants for contact information, e.g., their email addresses. If you participate in contests, your contact information will be used primarily to reach you in connection with the contests. We may also use the collected contact information to send you information about AIR MALTA, our services and selected sponsors. You may opt to receive such mailings at the time of registration for the contest. If you do not opt to receive such information, we will not contact you.
Your Right to Access and Control your Personal Information
To make sure that you can control your personal information AIR MALTA enables you to:
view the personal information we hold about you;
request that any personal information that is inaccurate, irrelevant or out-of-date be amended or deleted;
choose to stop using our services and have your personal information deleted, if such deletion is permissible by law and/or will not prejudice AIR MALTA's position at law;
Security
AIR MALTA has invested in various technical and organisational security measures to attempt to protect against the loss, misuse and alteration of personal information under our control. For example: we have built our systems with your privacy in mind at the design stage. AIR MALTA employees who have access either to the databases that store user information or to the servers that host our services must comply with strict security rules. While we cannot guarantee that loss, misuse or alteration to data will not occur, we make every effort to prevent such unfortunate occurrences;
Protecting your Sensitive Data
While all your personal information is protected by AIR MALTA using the various precautions and measures described above, some information is even more sensitive than others. AIR MALTA considers this type of personal information to be particularly sensitive and therefore, as an additional safeguard, only stores them in encrypted mode. Under no circumstance will we ever ask you for your password by e-mail or phone.
Legal Requirements and How Long we keep Personal Information
AIR MALTA may be required by law to:
Disclose certain personal information for purposes of law enforcement or national security;
Store personal information for various periods of time (e.g. in connection with tax laws);
As a rule AIR MALTA will not store your personal data for a period of more than ten years.
Third-Parties
No third-party sites are covered by this Privacy Policy.. Any site that you may have accessed via www.airmalta.com may not follow an acceptable privacy policy. AIR MALTA provides links to other sites for your convenience and in this respect, AIR MALTA cannot be held responsible for the content displayed in these sites and the privacy measures they adopt.
Frequently Asked Questions
What are Cookies and how does AIR MALTA use them?
A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. Cookies are developed to standards, tightly restricted, and under no circumstance do we have direct access to your PC , hard drive or any other of your devices. We may send you more than one cookie depending on the services you are interested in. This is done automatically and you will normally not notice that this is happening. You can choose whether to accept the cookies that we send to you by changing the settings of your browser. If you choose not to accept these cookies, your experience at our site may be inferior and some features will not work as intended. Normally, we use cookies to:
Link a user to the account information we store on our computers;
Estimate the number of people using our different services. Each browser accessing AIR MALTA is given a unique cookie which is then used to determine the extent of repeat usage, usage by a registered user versus by an unregistered user, and to help target information and advertisements based on user interests and behaviour;
Track the progress and number of entries of our customers in our promotions and contests. When a AIR MALTA hosted promotion uses cookies, the information written to the cookie registers the player's progress through the promotion, and may be used to track entries, submissions, and status in prize draws;
Measure certain traffic patterns, which areas of AIR MALTA's services you visit and detect your visiting patterns. This information is used to understand how our users' habits are similar or different from one another so that we can ensure that our services, both technical and commercial, are properly set up to give our customers an enjoyable and profitable experience;
In addition to the cookies placed by AIR MALTA, advertisers that place ads on AIR MALTA or advertisers you may have accessed through AIR MALTA may also use their own cookies.
Does AIR MALTA sell Personal Information to other Companies?
No it does not. If another company wishes to contact any of our customers it gives us the advertisement and the profile of the target audience. AIR MALTA acts as the middleman in the transaction and only AIR MALTA knows whether a particular customer fits the profile targeted by the advertiser. What AIR MALTA may occasionally sell is aggregate information, i.e. statistical data with no names included e.g. there are 2,000 male clients interested in traveling for fishing or 40,000 male clients interested in football travel or 20,000 female clients aged 20-35 interested in travel in the Caribbean etc. AIR MALTA only passes any of your information to third parties, if you have specifically consented to it.
Disclaimer
The information contained in this website has been prepared solely for the purpose of providing information about AIR MALTA, its subsidiaries and partners and the services they offer. The information presented here has been compiled by AIR MALTA from internal and external sources. However, no representation is made or warranty given as to the completeness or accuracy of such information. In particular, you should be aware that this information may be incomplete, may contain errors or may have become out of date. You should therefore verify information obtained from this site before you act upon it by contacting your local AIR MALTA office, the AIR MALTA marketing partner concerned or a travel agent, as applicable. AIR MALTA shall not be liable for any damages or injury resulting from your access to, or inability to access this internet site, or from your reliance on any information provided in the site. This publication is provided "as is" without any warranty or implied term of any kind, either express or implied, including but not limited to any implied warranties or implied terms of merchantability, fitness for a particular purpose or non-infringement. All such implied terms and warranties are hereby excluded. By accessing this website, you agree that AIR MALTA will not be liable for any direct or indirect loss arising from the use of the information and material contained in this website. The carriage of passengers and baggage by air is subject to the Conditions of Carriage and regulations of the concerned carrier. Please click to see AIR MALTA's General Conditions of Carriage for Passenger and Baggage. Especially in case of carriage against special (reduced) fares or rates, also special Conditions of carriage will apply. If the carrier operating your flight is not AIR MALTA, please contact that carrier for further details of their Conditions of Carriage. The full text of each applicable incorporated term may be inspected at each of AIR MALTA's airport locations or other sales and customer services offices and will be sent to you upon first request.
Terms of Use - AIR MALTA
The products and services (collectively, the "Products and Services") offered by AIR MALTA, through www.airmalta.com, are made available subject to the following Terms and Conditions. The trademark AIR MALTA in these Terms shall be taken to read Air Malta plc, where any legal implications arise. By using the Products and Services, you are agreeing to be bound by, and to comply with, these Terms of Use.
(a) provide true, accurate, current and complete information about yourself as prompted by the Service's forms and
(b) maintain and promptly update Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or AIR MALTA has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, AIR MALTA has the right to suspend or terminate your account and refuse any and all current or future use of the Service (or any portion thereof), and if appropriate take any legal action as may be pertinent at Law.
Description of Service
AIR MALTA currently provides users with access to information, on-line bookings, customer enquiries and certain web based resources through its web-site, portal and associated sites and services (the "Service"). Unless explicitly stated otherwise, any new features that augment or enhance the current Service, shall also be subject to the Terms of Use.
You are responsible for maintaining the confidentiality of the password and account, and fully responsible for all activities that occur under your password or account. You agree to immediately notify AIR MALTA of any unauthorized use of your password or account or any other breach of security. AIR MALTA cannot and will not be liable for any loss or damage arising from your failure to comply with this Term.
Content Linked to AIR MALTA
AIR MALTA may link you to sites containing information that some people may find inappropriate or offensive. AIR MALTA makes no representations concerning any effort to review the content of any of the sites linked to the AIR MALTA web sites. AIR MALTA shall not be held responsible for the accuracy, copyright or trademark compliance, legality, or decency of material contained in sites listed in AIR MALTA Web Directory or otherwise linked to the AIR MALTA web sites or provided to the AIR MALTA sites by third parties, or for the content or links received via e-mail. Should you for any reason however find any of links, material or content on AIR MALTA offensive please do not hesitate to inform us.
Changes in Terms of Use and Changes in Products and Services
AIR MALTA reserves the right to modify the Products and Services from time to time, for any reason, and without notice, including the right to terminate the Products and Services. AIR MALTA reserves the right to modify these Terms of Use from time to time, without notice. Please review these Terms of Use from time to time so you will be informed of any changes.
Disclaimer of Warranties
AIR MALTA disclaims any and all responsibility or liability for the accuracy, content, completeness, legality, reliability, or operability or availability of information or material in the Products and Services. AIR MALTA disclaims any responsibility for any harm resulting from downloading or accessing any information or material through the Products and Services.
THE PRODUCTS AND SERVICES ARE PROVIDED "AS IS," WITH NO WARRANTIES WHATSOEVER. ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF PROPRIETARY RIGHTS, ARE EXPRESSLY DISCLAIMED TO THE FULLEST EXTENT PERMITTED BY LAW. TO THE FULLEST EXTENT PERMITTED BY LAW, AIR MALTA DISCLAIMS ANY WARRANTIES FOR THE SECURITY, RELIABILITY, TIMELINESS, AND PERFORMANCE OF THE PRODUCTS AND SERVICES. TO THE FULLEST EXTENT PERMITTED BY LAW, AIR MALTA DISCLAIMS ANY WARRANTIES FOR OTHER SERVICES OR GOODS RECEIVED THROUGH OR ADVERTISED ON THE PRODUCTS AND SERVICES OR RECEIVED THROUGH ANY LINKS PROVIDED IN THE PRODUCTS AND SERVICES, AS WELL AS FOR ANY INFORMATION OR ADVICE RECEIVED THROUGH THE PRODUCTS AND SERVICES OR THROUGH ANY LINKS PROVIDED IN THE PRODUCTS AND SERVICES. AIR MALTA SIMILARLY DISCLAIMS, TO THE FULLEST EXTENT PERMITTED BY LAW, ANY WARRANTIES FOR ANY INFORMATION OR ADVICE OBTAINED THROUGH THE PRODUCTS AND SERVICES. YOU UNDERSTAND AND AGREE THAT ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE PRODUCTS AND SERVICES IS DONE AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGES TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS IN THE DOWNLOAD OF SUCH MATERIAL.
Limitation of Liability
UNDER NO CIRCUMSTANCES SHALL AIR MALTA BE LIABLE TO ANY USER ON ACCOUNT OF THAT USER'S USE OR MISUSE OF AND RELIANCE ON THE PRODUCTS AND SERVICES. SUCH LIMITATION OF LIABILITY SHALL APPLY TO PREVENT RECOVERY OF DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, AND PUNITIVE DAMAGES (EVEN IF AIR MALTA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES). SUCH LIMITATION OF LIABILITY SHALL APPLY WHETHER THE DAMAGES ARISE FROM USE OR MISUSE OF AND RELIANCE ON THE PRODUCTS AND SERVICES, FROM INABILITY TO USE THE PRODUCTS AND SERVICES, OR FROM THE INTERRUPTION, SUSPENSION, OR TERMINATION OF THE PRODUCTS AND SERVICES (INCLUDING SUCH DAMAGES INCURRED BY THIRD PARTIES). SUCH LIMITATION SHALL ALSO APPLY WITH RESPECT TO DAMAGES INCURRED BY REASON OF OTHER SERVICES OR GOODS RECEIVED THROUGH OR ADVERTISED ON THE PRODUCTS AND SERVICES OR RECEIVED THROUGH ANY LINKS PROVIDED IN THE PRODUCTS AND SERVICES, AS WELL AS BY REASON OF ANY INFORMATION OR ADVICE RECEIVED THROUGH OR ADVERTISED ON THE PRODUCTS AND SERVICES OR RECEIVED THROUGH ANY LINKS PROVIDED IN THE PRODUCTS AND SERVICES. SUCH LIMITATION SHALL APPLY, WITHOUT LIMITATION, TO THE COSTS OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, LOST PROFITS, OR LOST DATA. SUCH LIMITATION SHALL APPLY WITH RESPECT TO THE PERFORMANCE OR NON-PERFORMANCE OF THE PRODUCTS AND SERVICES OR ANY INFORMATION OR MERCHANDISE THAT APPEARS ON, OR IS LINKED OR RELATED IN ANY WAY TO, THE AIR MALTA NETWORK. SUCH LIMITATION SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. SUCH LIMITATION SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW.
In some jurisdictions, limitations of liability are not permitted. In such jurisdictions, the foregoing limitation may not apply to you.
Under no circumstances shall AIR MALTA be held liable for any delay or failure in performance resulting directly or indirectly from acts of nature, forces, or causes beyond its reasonable control, including, without limitation, Internet failures, computer equipment failures, telecommunication equipment failures, other equipment failures, electrical power failures, strikes, labor disputes, riots, insurrections, civil disturbances, shortages of labor or materials, fires, flood, storms, explosions, acts of God, war, governmental actions, orders of domestic or foreign courts or tribunals, non-performance of third parties, or loss of or fluctuations in heat, light, or air conditioning.
Governing Law
All legal issues arising from or related to the use of AIR MALTA and related services shall be construed in accordance with, and all questions with respect thereto shall be determined by, the laws of the Malta.
Dealings with Advertisers and Merchants
Your correspondence or business dealings with, or participation in promotions of, advertisers and merchants found on or through the Service, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertiser or merchant. To the fullest extent permitted by law, you agree that AIR MALTA shall not be responsible or liable for any loss or damage of any kind incurred as the result of any such dealings or as the result of the presence of such advertisers and merchants on the Service, and you agree that any order placed by you on, and any product specifications and product availability appearing on, the Service are subject to confirmation by, and the terms and conditions of business of, the relevant Merchant.
Indemnity and Release
By using the AIR MALTA web sites you agree to indemnify AIR MALTA and its parents, subsidiaries, affiliates, officers, and employees and hold them harmless from any and all claims and expenses, including legal fees, arising from your use of the AIR MALTA web sites. By using the AIR MALTA sites you are hereby agreeing to release AIR MALTA and its parents, subsidiaries, affiliates, officers, and employees from any and all claims, demands, debts, obligations, damages (actual or consequential), costs, and expenses of any kind or nature whatsoever, whether known or unknown, suspected or unsuspected, disclosed or undisclosed, that you may have against them arising out of or in any way related to such disputes and/or to the Products and Services. You hereby agree to waive all laws that may limit the efficacy of such releases. These Terms of Use constitute the entire agreement between the parties with respect to the subject matter contained herein and supersedes any other agreement, proposals and communications, written or oral, between AIR MALTA's representations and you with respect to the subject matter hereof; except that any other terms and conditions located on any individual web site are incorporated herein by reference to the extent they do not conflict with these Terms and Conditions. To the extent that any other terms and conditions or terms of service conflict with these Terms and Conditions, those other provisions shall control with respect to the use of the particular web site and any products or services available on or through the web site at which those other provisions may be found.
Use and Storage
You acknowledge that AIR MALTA. may establish general practices and limits concerning use of the Service, You further acknowledge that AIR MALTA. reserves the right to change these general practices and limits at any time, in its sole discretion, with or without notice.
Modifications to Service
AIR MALTA. reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice. You agree that AIR MALTA. shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Service.
Violations of Terms of Use
Should you violate these Terms of Use or any other rights of AIR MALTA, AIR MALTA reserves the right to pursue any and all legal and equitable remedies against you, including, without limitation, terminating any and all user accounts on any and all of the AIR MALTA web sites. If AIR MALTA should fail to enforce any right or provision in these Terms of Use, you agree that this failure does not constitute a waiver of such right or provision or of any other rights or provisions in these Terms of Use. If a court should find that one or more rights or provisions set forth in these Terms of Use are invalid, you agree that the remainder of the Terms of Use shall be enforceable and that, to the extent permitted by law, the court shall give effect to the parties' intentions, as reflected in any such right or provision that has been declared invalid or unenforceable.
Copyright
AIR MALTA is a registered trademark of Air Malta plc. Any use of this trademark without the express written consent of AIR MALTA, is strictly prohibited. All rights, including copyright, in the content of www.airmalta.com are owned or controlled for these purposes by AIR MALTA. In accessing AIR MALTA’s web pages, you agree that you may only download the content for your own personal non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of these web pages for any other purpose whatsoever without the prior written permission of the AIR MALTA.
Governing Law
All legal issues arising from or related to the use of AIR MALTA and related services shall be construed in accordance with, and all questions with respect thereto shall be determined by, the laws of the Malta.